What does the error message 'The tablet driver is not responding' mean and how do I fix it?

When using a Wacom Bamboo Fun tablet with Windows 10, you might encounter an error message indicating that the driver is installed, but the driver did not respond when communicating with your computer. This issue can be frustrating, especially if you're in the middle of a critical project or task.

To troubleshoot this problem, let's break down some common causes and solutions:

Cause 1: Corrupt Preferences File

If you've previously saved preferences for your Wacom tablet, it's possible that they might be corrupt. Try re-creating them manually or restoring an older backup to resolve the issue.

Cause 2: Inconsistent Behavior due to USB Hubs or Ports

Avoid using USB hubs, keyboard/monitor ports, or docking stations when connecting your Wacom tablet to your computer. Instead, ensure that it's connected directly to your computer.

Cause 3: Driver Installation Issues

When installing the Wacom driver, make sure you disconnect from the internet and disable any additional security software or Windows Firewall. This will prevent potential issues during installation.

Cause 4: Outdated Driver

Check if there's a newer driver available for your device. You can download the latest driver from the official Wacom website and follow the installation instructions.

Step-by-Step Troubleshooting Process

1. Uninstall Old Drivers: Open the Control Panel, go to Programs and Features, and uninstall any Tablet, Wacom Tablet, or Bamboo entries.

2. Disconnect Tableau and Restart: Disconnect your Wacom tablet from your computer (if applicable) and restart your device.

3. Download and Install Latest Driver: Download the latest driver for your device from the official Wacom website and follow the installation instructions.

4. Reconnect Tablet and Test: Reconnect your Wacom tablet to your computer and test all pen and button functionality.

Additional Tips

* Ensure you have backed up your preferences before reinstalling the driver, as this process will remove any configured settings.

* If you're using a Wireless Kit, remove the USB dongle from your computer before starting the troubleshooting process.

* Wacom Pen Computer owners will need to skip step 1.

By following these steps and troubleshooting common causes, you should be able to resolve the 'The tablet driver is not responding' error message and get back to creating with your Wacom Bamboo Fun tablet.

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